I asked Razer's support if there were any workarounds for the bluescreen issue, or if there would be a patch soon to cover it. I sent a detailed technical email including the steps I had tried, and a detailed description of how to duplicate the issue. (One thing working as a floor support taught me is exactly how to file tickets so that things flow quickly for everyone.) This is the exact response I received a couple days later:
This was followed with a stock "Regards" followed by contact info of course. Now, I'm cool with them not supporting it. But to me, not supporting it would mean, maybe with two users logged in the mouse can't switch functions (Logitech can!), or the software can't be run on two accounts at once or something like that. "Not supporting" fast user switching should not mean "if you use it, you'll get a BSOD." That's different from not supporting it, that's breaking it.Hello,
Fast User Switching is not supported
So, my Razer Lachesis is back at Future Shop, and I'm back to using a Logitech MX Revolution. I can't speak to its longevity (or price) being great, but it's probably the most comfortable mouse I've ever used, and the software that comes with it is very well designed. Oh, and I don't get BSOD'd any more.





